Mass General Virtual Visits Program

Mass General Virtual Visits 5

Fewer Visits in Virtual Group: Patients in the virtual visit group had 0.8 fewer primary care visits than those in the usual care group (95% CI, −1.2 to −0.3).

Mass General Virtual Visits 6

Subgroup Analysis for Unsatisfactory SBP Control: For patients with unsatisfactory SBP control, there were 1.4 fewer primary care visits in the virtual visit group compared to the usual care group (95% CI, 0.3 to 2.5).

Mass General Virtual Visits 8

Physicians were on average extremely satisfied with the clinical decision-making capabilities of the virtual visit tool. Physician satisfaction with receiving sufficient data to make a diagnosis, order tests, change medications, and make referrals ranged from 4.32 to 4.53/5 (SE= 0.06–0.09). Satisfaction with the diagnostic capability was 4.60/5 (SE= 0.07). Overall satisfaction was 4.47/5 (SE= 0.08).